Transferring The eSIM From One iPhone To Another

A guide on how to reinstall a Extreme Connect eSIM profile to a new iPhone.

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​A. Transferring to a new iPhone without using iTunes backup/restore.

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1. Download the Extreme Connect app from the App Store and install it on the new device

2. Log in with your existing email and password

3. Purchase a plan, which will install a new eSIM

4. Active plans related to the old device are not transferred over. Call Customer Service for further assistance. In the future, this will be fixed

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B. Both the old and new iPhones are present. Transferring the eSIM using the iTunes backup/restore.

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1. The old device must be connected to the internet via Wi-Fi or another cellular connection

2. On the old device, delete the Extreme Connect eSIM (this can be done in the Mobile Data menu on the device). Please wait a maximum of 5 minutes

3. On the new device, the Extreme Connect app is installed from the backup

4. You should ensure that Extreme Connect app is updated to the latest version from the App Store

5. Open the Extreme Connect app

6. Since the install came from the backup, you do not need to login as you will already be logged in via the keychain that was copied over

7. The device will say the eSIM is not installed via a red banner across the top

8. You can reinstall the eSIM from the profile menu. Alternatively, purchasing a new plan will reinstall it. *Note: You must complete the iOS buddy helper flow to reinstall the eSIM

9. Any old plans that are still active from the old iPhone, will be transferred over to the new iPhone (it’s the same eSIM being installed)